A Proper Garden.com is committed to unparalleled customer service. If you are not completely satisfied with your order, we will gladly accept your return and provide a full refund. You may return unused merchandise within 30 days of the receipt of your purchase for a full refund of the purchase price, minus shipping and handling. Exchanges can be made for in-stock merchandise. Please note that original shipping and handling charges are not refundable, and you will be responsible for all costs associated with return shipment. Simply call our Customer Service Line at 910.763.7177 or email us at returns@apropergarden.com within 30 days of the receipt of your purchase. A return authorization number will be assigned to your order and is required for your full refund. When packing your return, please indicate the reason for your return, include the packing slip in the box, and wrap the package securely. If you do not have your packing slip, please indicate the order number, along with the reason for your return on a separate piece of paper. If you received damaged or defective merchandise, please contact a customer service representative immediately! We will ship the damaged merchandise back at OUR expense, and we will replace the item or issue a full refund after we receive the damaged/defective product. You will not be charged any additional shipping or handling fees for replacement. Privacy Policy We are committed to protecting your privacy. When you visit our site, our server automatically gathers information such as the name of the site from which you came, your domain name and what pages you have visited within oursite. This information helps us provide a better experience for all our visitors. When you purchase a product from our site we capture your credit card number (see our security policy for details), email address, and other information. This data is extremely important - it is what helps us process your order and contact you in the event there is a problem. Your personal information is never shared with third parties, unless you have granted permission or under special circumstances where it is required by law. In addition, we give you the option to register to receive more information from us from time to time. This registration is completely voluntary and you may unsubscribe from our mailing list at any time. Security A Proper Garden goes to great lengths to make sure your shopping experience is a secure one. By using the latest in Secure Socket Layer (SSL) technology, we encrypt your credit card information while it travels across the Internet to our servers. As soon as you reach the checkout page of our catalog, you will notice that the URL line of your browser has changed from "http" to "https." This signifies you have reached a secure server. To further protect your security, A Proper Garden does not store credit card numbers online after your purchase. If you have any questions regarding your privacy or security, please email us at info@apropergarden.com or call 910.763.7177.